Sales / Customer Service Manager

It Is Easy Corporation - Herndon, VA 20171

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Description
- Close new sales opportunities through a high volume of inbound and outbound leads
- Manage communications through instant chats from website
- Always ensure positive customer service experience
- Engage customers over the phone, build relationship & trust with customers, develop flexible solutions for customers taking into account customers' unique needs while reinforcing differentiation of our company on the market
- Follow up with clients pre- and post job completion to obtain their feedback, summarize findings and present recommendations to improve service
- Recommend new sales strategies, develop customer's communications and offers campaigns
- Prepare, develop and continuously improve an effective sales pitch to build customer relationships, reinforce value-added services, and answer potential questions to address customers concerns, or overcome resistance and objections
- Develop Q&A guidelines to address any question that may come from customers during and after sale process
- Manage customer's database in the system, document each call in our leads tracking software
- Prepare monthly analytical sales reports tracking leads, sources of leads, cost of leads and effectiveness of sale conversions
- Achieve and exceed sales and revenue goals

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